Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from havaltech.com (the “Site”).

1. 🔒 Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name

  • Billing Address

  • Shipping Address

  • Phone Number (Required for courier delivery)

  • Email Address

We refer to this automatically-collected information as “Device Information” and the information you provide as “Order Information.”

2. 📄 How Do We Use Your Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you regarding your order status.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products (when in line with the preferences you have shared with us).

3. 🤝 Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use it as described above.

E-commerce Platform

We use Shopify to power our online store.

Shipping & Payment Partners

To ensure your order reaches you safely, we work with specific logistics and payment providers.

  • Logistics: We use PostEx and Leopards Courier for shipping and delivery. These partners may receive your name, address, and contact number strictly for the purpose of delivering your order.

  • Payments: We process payments primarily through Cash on Delivery (COD) and Bank Transfer. Because of this, we do not require or store credit/debit card details on our website.

Legal Compliance

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests (such as a subpoena or search warrant), or to protect our legal rights.

4. 💾 Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. 🍪 Cookies

We use cookies to improve your experience on our website. Cookies are small data files placed on your device or computer and often include an anonymous unique identifier. By using our website, you agree to the use of cookies to track your shopping cart and session.

6. 🔞 Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to have it removed.

7. 🔄 Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. 📩 Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email:

Email: info@havaltech.com