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Exchange & Refund

Exchange & Refund Policy

We believe a great shopping experience continues after delivery. Our 7-day exchange and refund process is designed to keep issue reporting clear, fair, and easy.

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7-day windowRequest exchange/refund within 7 days from delivery, subject to inspection and policy conditions.
Process

How exchange and refund works

01

Report the issue

Share your order details, product issue, images/video proof, and contact number within the allowed timeframe.

02

Inspection

Our support team reviews the complaint and may request the product for checking before approval.

03

Resolution

Approved cases are handled through replacement, exchange, repair, store adjustment, or refund where applicable.

Policy

Eligibility, exchange options and refund rules

Eligible Conditions

  • Request must be raised within 7 days of delivery.
  • Product should be unused, damage-free, and in original condition unless the complaint is about a defect.
  • Original box, manuals, accessories, warranty card/sticker and packaging must be returned.
  • Issue must be clearly reported with proof such as photos/videos where required.
  • Replacement/exchange is processed after HAVALTECH inspection approval.

Exchange Options

  • Color exchange for the same model is subject to stock availability.
  • Different product exchange may be allowed by paying the price difference.
  • If the new product is lower in price, the balance may be adjusted according to store policy.
  • Defective product exchange can be approved for a different available model if appropriate.

Refund Rules

  • Refund can be requested if a product is defective and replacement is not suitable.
  • Prepaid orders may be refunded if cancelled before processing or dispatch.
  • Refund timelines depend on payment method, bank/payment gateway, and verification.
  • The refund process may take up to 14 days after approval.

Not Eligible

  • Used, damaged, mishandled, or misused products.
  • Products returned without original packaging or accessories.
  • Customized or specially ordered products.
  • Issues reported after the defined timeframe.
  • Damage caused by liquid, physical breakage, unauthorized repair, wrong charger, or careless use.
Request Help

Need an exchange or refund?

Send us your order details and issue description. Our team will guide you with the next step and required proof.