Information We Collect
We may collect your name, email, phone number, shipping/billing address, order details, payment confirmation details, warranty form details, contact messages, reviews, and support communication.
HAVALTECH Policy Center
Privacy Policy
Your privacy matters to us. This policy explains how HAVALTECH collects, uses, protects, and shares customer information when you browse our website, place an order, register a warranty, contact support, or use our services.
Data used responsibly
Order processing, support, warranty, fraud prevention, and service improvement.
Privacy
How we handle your information
Website & Device Data
We may collect non-personal information such as browser type, device details, IP address, pages visited, cart activity, and cookies to improve website performance and shopping experience.
How We Use It
Your information helps us process orders, deliver products, send order updates, provide support, handle warranty claims, prevent fraud, improve products, and send offers only where permitted.
Protection & Security
We use reasonable technical and administrative measures to protect personal information. No internet system is completely risk-free, but we work to keep customer data secure.
Sharing Your Information
HAVALTECH does not sell or rent customer data. We may share limited information with trusted service providers such as delivery partners, payment processors, hosting providers, customer support tools, email/SMS services, or legal authorities when required by law.
Your Choices & Rights
You may request access, correction, or deletion of your personal information where applicable. You can also opt out of promotional communication at any time by using the unsubscribe option or contacting support.
Cookies, Advertising & Conversion Tracking
Cookies help us remember your cart, measure site performance, and understand how customers use the store. Where enabled, HAVALTECH uses Meta Pixel, Meta Conversions API, TikTok Pixel, and TikTok Events API for advertising measurement, attribution, campaign optimization, and audience creation.
Advertising identifiers may include Meta browser or click IDs, TikTok's _ttp cookie and ttclid click identifier, the page visited, IP address, browser user agent, and order or product information. Email addresses and phone numbers may be normalized and securely hashed before being shared for event matching. We do not send passwords, payment-card details, or the contents of support and warranty messages to advertising platforms.
You can control cookies through your browser and, where a cookie preference tool is available, decline advertising cookies. Disabling cookies may limit measurement and some store functions.
Retention
We retain information only as long as needed for order records, warranty support, legal obligations, fraud prevention, dispute resolution, and business operations.
Children's Privacy
HAVALTECH services are not intended for children under 16. We do not knowingly collect personal information from children under 16.
Health & Product Disclaimer
If any HAVALTECH product or connected service includes wellness, activity, or health-style features, it is not a medical device and should not be used for diagnosis, treatment, or emergency decisions. Please consult a qualified professional for medical concerns.
Policy Updates
We may update this policy from time to time. Continued use of our website after updates means you accept the revised policy.