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Warranty Policy

We are committed to giving every HAVALTECH customer a reliable product experience. Please follow the complaint timelines and usage guidelines below before submitting a warranty or complaint request.

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Official HAVALTECHWarranty applies under approved policy conditions.

Policy Criteria

Complaint timelines

  • 24 Hours Complaints: For physical damage/wrong product complaints, the complaint must be raised within 24 hours of delivery.
  • 07 Days Complaints: For software issues, the complaint must be raised within 07 days.
  • More than 07 Days Complaints: Complaints after 07 days will be considered for repair only.

Policy Exemptions

Important usage guidelines

  • Bluetooth Range: Test range should not exceed 10 meters.
  • Charging Process: Do not charge with a fast charger and avoid overcharging.
  • Mobile App Connectivity: Keep the mobile app running in the background where required.
  • Water Resistant: Follow all precautions to avoid inconvenience.
  • Battery Timings: Battery timing depends on usage and connectivity and may vary.
  • Health Features: Smartwatch health features are not a replacement for medical purposes.
  • Visual Difference: Actual product may slightly differ due to screen visuals or effects.
  • Shock Proof: Do not drop the product from height or on rough surfaces.
  • If any guideline is breached, warranty may not be claimed from HAVALTECH.

Policy Guidelines

How HAVALTECH handles warranty claims

  1. The warranty is limited to the first purchaser of the product and is non-transferable.
  2. Please keep proof of purchase to avail warranty service.
  3. The warranty is limited to repair or replacement of products only.
  4. You can register for warranty online using the registration form.
  5. We will try to resolve the issue over call or email before proceeding further.
  6. You may be requested to ship the product to our location for inspection.
  7. HAVALTECH will not be responsible for delay or damage during customer transit.
  8. In case of replacement, an equivalent-condition replacement may be provided.
  9. Any price difference must be transferred online before dispatch.
  10. Allergy/rash-related claims are not covered by HAVALTECH.
  11. Replacement or repair may take up to 15-20 days depending on inspection and stock availability.
  12. Where the exact variant is unavailable, another color or equivalent variant may be offered.

Policy Validity

Warranty will not apply if

  • Product color dullness is caused by regular wear and tear.
  • Look, feel, sound, or visibility is affected by dust, dirt, or particles inside the product.
  • The warranty period has expired.
  • The product is not operated according to policy criteria.
  • The product is damaged by misuse, unauthorized repair, children, pets, water logging, liquid spill, extreme temperature, abnormal voltage, non-specified charger, reckless use, atmospheric conditions, or any event beyond normal use.

Ready to submit?

Register your warranty request online.

Please fill the warranty registration form. If you have trouble registering, contact HAVALTECH support and our team will guide you.

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